Remote diagnostics has become a valuable tool for workshops, allowing technicians to address a wider range of service and repair challenges. However, choosing the right remote diagnostics partner is essential to ensure you maximise the benefits of this technology.
Neil Hilton, Technical Sales Director for Core Diagnostics, a leading provider in this field, offers key considerations when selecting a remote diagnostics partner:
- Technical Capability and Coverage: Ensure the provider has the expertise and tools to address repairs for the specific vehicle brands your workshop encounters.
- In-House Support: Avoid providers who rely heavily on outsourcing, which can lead to delays and longer wait times for support.
- Investment in Infrastructure: Reliable and timely service requires significant investment in IT infrastructure and server capacity.
- Customer Service: Look for providers with a proven track record of fast response times and minimal wait times for support.
Core Diagnostics emphasises these factors, with a large team of highly-trained in-house technicians and investment in IT infrastructure to ensure prompt service. They also continually invest in the latest tools to maintain comprehensive vehicle brand coverage.
By carefully selecting a remote diagnostics partner, workshops can leverage this technology to improve efficiency, reduce turnaround times, and enhance customer satisfaction.
For more information call Core Diagnostics on 0151 559 3940 or email [email protected]